Privacy Policy
Last Updated: November 24, 2025
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website (the “Site”). This Policy is designed to comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when using the Site, including:
- Name
- Email address
- Shipping and billing address
- Payment details (processed securely by our payment provider—we do not store full card numbers)
- Order information
We do not collect unnecessary data and we do not sell your information.
2. How We Use Your Information
We use your information only for the following purposes:
- To process and fulfill orders — including payment processing, shipping, and customer support.
- To communicate with you — order confirmations, shipping updates, and support messages.
- Marketing emails — only if you have provided consent. You may unsubscribe at any time.
3. Legal Bases for Processing (GDPR)
For individuals in the European Economic Area (EEA), we process your information under the following legal bases:
- Contract — to fulfill orders and provide services you request.
- Consent — for email marketing or optional features.
- Legitimate Interests — such as improving our services and preventing fraud.
- Legal Obligations — complying with tax, accounting, or regulatory requirements.
4. Your Rights (GDPR & CCPA)
You may have the following rights depending on your location:
Your Rights Under GDPR
- Access your personal information
- Request correction or deletion
- Object to processing
- Withdraw consent at any time (for email marketing or optional features)
- Request data portability
Your Rights Under CCPA
- Right to know what personal information we collect and why
- Right to request deletion of your data
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
We do not sell personal information.
5. Sharing Your Information
We only share information with trusted third parties necessary to operate our business, such as:
- Payment processors
- Shipping carriers
- Email service providers (for opted-in marketing)
- Website hosting and analytics providers
These providers are permitted to use your information only to perform services on our behalf.
6. Cookies and Tracking
We use cookies or similar technologies to:
- Maintain your shopping cart
- Improve functionality and performance
We do not use third-party advertising cookies or cross-site tracking for marketing.
7. Data Security
We implement reasonable technical and organizational safeguards to protect your information. While no system is perfect, we take data protection seriously and use industry-standard measures.
8. Data Retention
We retain your information only as long as necessary for the purposes described in this policy, including legal, tax, or accounting obligations.
9. International Data Transfers
If you are located outside the United States, your information may be transferred and processed in the U.S. We ensure appropriate safeguards are in place when required by law.
10. Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect information from children.
11. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, you may contact us at:
- Odor Gone Industries, Inc.
- Email: support@odorgone.com